Shipping policy

SHIPPING POLICY

At Krave Karnival, we work hard to process and ship orders as quickly as possible. Please review the following shipping information before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Orders are shipped Monday–Friday. Orders are not processed or shipped on weekends or major holidays.

During major sales, promotions, holidays, or periods of high order volume, processing and delivery times may be longer than usual. Orders placed during major promotions may require 7–10 business days for processing and/or delivery.

Once an order has been shipped, delivery times are estimates and are controlled by the shipping carrier. Krave Karnival cannot guarantee a specific delivery date.

SHIPPING METHODS & DELIVERY

Krave Karnival ships orders using USPS and/or other available shipping carriers, depending on the shipping method selected and the destination.

Estimated delivery times may vary based on the destination, carrier delays, weather, holidays, and other circumstances outside of Krave Karnival's control.

Please note: A shipping estimate is not a guaranteed delivery date.

P.O. Box addresses may require different shipping methods and delivery times.

SHIPPING CHARGES

Shipping charges paid on the original order are non-refundable, except where otherwise required by law or specifically approved by Krave Karnival.

For customer-initiated returns or exchanges, the customer is responsible for the cost of return shipping.

Krave Karnival does not provide prepaid return shipping labels for customer-initiated returns.

RETURN SHIPPING & RISK OF LOSS

For customer-initiated returns, you are responsible for the cost of shipping the item back to Krave Karnival and for the item until it is successfully delivered to us.

We strongly recommend using a shipping method that includes tracking and proof of delivery.

Krave Karnival is not responsible for returned merchandise that is lost, stolen, or damaged while being shipped back to us.

Do not send a return without first contacting Krave Karnival and receiving return instructions.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact Krave Karnival within 48 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging, when applicable

Please do not return the item until you have received instructions from Krave Karnival.

If the issue is determined to be the result of an error on our part, Krave Karnival may provide a replacement or refund, depending on the circumstances.

LOST, MISSING, OR DELAYED PACKAGES

Once an order has been shipped and accepted by the carrier, the package is in the carrier's possession and delivery is outside of Krave Karnival's direct control.

If your package has not arrived within the expected delivery timeframe, please contact us as soon as possible, preferably within 48–72 hours of the expected delivery date.

Krave Karnival may initiate or assist with a carrier investigation when appropriate.

Carrier investigations may take 7–10 business days or longer, depending on the circumstances and the carrier's investigation process. Customers may be required to provide additional information or cooperate with the investigation.

If the carrier confirms that a package has been lost or is otherwise undeliverable, Krave Karnival will review the circumstances and determine the appropriate resolution in accordance with our Refund & Exchange Policy.

PACKAGES MARKED AS DELIVERED

Krave Karnival is not responsible for packages that are marked as delivered by the carrier.

If your tracking information shows that your package was delivered but you cannot locate it, please:

  1. Check your mailbox, front door, porch, garage, or other delivery locations.
  2. Check with household members, neighbors, apartment management, or your building's mailroom, if applicable.
  3. Contact the shipping carrier directly.
  4. Contact Krave Karnival if the package still cannot be located.

Krave Karnival may assist with a carrier investigation; however, a package being marked as delivered does not automatically qualify the order for a refund, replacement, or store credit.

For valuable orders, we recommend selecting a shipping option that includes tracking and/or signature confirmation when available.

UNTRACKED OR FIRST-CLASS SHIPPING

Krave Karnival can only provide meaningful assistance with shipping issues when the selected shipping method provides tracking information.

If you choose a shipping method that does not include tracking, Krave Karnival may be unable to verify the location or delivery status of the package.

For untracked shipments, customers should contact their local postal service or carrier directly regarding delivery concerns.

By selecting an untracked shipping method, you acknowledge that Krave Karnival may be unable to investigate or verify the shipment.

INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your shipping information before submitting your order.

If an order has already been shipped, we cannot guarantee that the address can be changed or the package redirected.

Krave Karnival is not responsible for packages that are delayed, returned, lost, or undeliverable due to an incorrect or incomplete address provided by the customer.

If a package is returned to Krave Karnival because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to have the order reshipped.

SALE & PROMOTIONAL ITEMS

All sale, clearance, discounted, promotional, and final-sale items are final sale and are not eligible for return, exchange, or refund unless otherwise stated at the time of purchase.

This includes, but is not limited to:

  • Sale-priced items
  • Clearance items
  • Flash-sale items
  • Discounted items
  • Promotional offers
  • Items purchased using a discount code
  • Special event or holiday promotions
  • Marked-down merchandise
  • Items specifically advertised as "Final Sale"

If an item is eligible for return despite being part of a promotion, the applicable terms will be clearly stated at the time of purchase.

CUSTOMER-INITIATED RETURNS

For information regarding return eligibility, refunds, exchanges, and return requirements, please review our Refund & Exchange Policy.

Customers are responsible for return shipping costs on eligible customer-initiated returns.

Returned merchandise must meet all requirements outlined in our Refund & Exchange Policy.

Items that do not meet the return requirements may be rejected and may not qualify for a refund or store credit.

SHIPPING DELAYS

Shipping and delivery estimates are provided for convenience and are not guaranteed.

Krave Karnival is not responsible for delays caused by circumstances outside of our control, including but not limited to:

  • Carrier delays
  • Severe weather
  • Natural disasters
  • Holidays
  • High shipping volume
  • Incorrect or incomplete addresses
  • Customs delays for international shipments
  • Carrier operational issues
  • Other circumstances outside of Krave Karnival's control

We will do our best to assist with carrier-related issues when possible.

IMPORTANT SHIPPING NOTICE

By placing an order with Krave Karnival, you acknowledge and agree to the shipping terms outlined in this policy.

Please review your shipping address and selected shipping method carefully before completing your purchase.

For questions or assistance regarding your order, please contact Krave Karnival through the customer service information provided on our website.

Krave Karnival
The Carnival Stockings Plug