Refund policy

Refund/Exchange Policy

At Krave Karnival, we are committed to providing you with the best of the best! This commitment is not just for our products but our process as well. Your order will be processed within 1 to 3 business days. We only ship Monday through Friday, our standard shipping will take 3-5 business days to deliver on the East Coast and 5-7 days on the West Coast via FedEx unless you have a P.O Box. During major sales, our shipping time is 7 to 10 business days for delivery. No shipping on weekends and Holidays.

Thank you for shopping at Krave Karnival.

If you are not entirely satisfied with your purchase, we’re here to help. Our products can be returned within 10 days of the original purchase of the product. To be eligible for a return, please make sure that:

  • The product was purchased in the last 10 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase
  • Items must be unused and in a packaged condition (as sold) to be eligible for a return (including all paperwork, packaging, and accessories)

Worn items, washed items, or tried-on items are not eligible for return/refund. 

If you want to match items to your skin tone without trying them on, use the top of the stocking (by the waistband) and stretch over your knee. DO NOT put your full leg inside the stocking! We can easily identify tried-on stockings so do not risk losing out on a refund for trying on an item you cannot use!

The buyer is responsible for return shipping. Sale items are not eligible for exchange/return.


Exchanges

If you received your order and want to make a change, please email us at KraveKarnival.com. Return the item you wish to exchange in the same condition as you received it (in its original packaging). When shipping back your product, please include your order number and the details of the exchange. 

  1. I have not tried on, worn, or washed the items I am attempting to return
  2. I understand that I am responsible for the shipping charges to return my item and I will not be reimbursed
  3. I understand that if I send an item in non-returnable condition, I will NOT receive a refund and the item will NOT be returned to me.
  4. If I am eligible for a refund, the returns team will contact me directly with details of my store credit.
  5. No cash refunds are given, refunds are only given in the form of store credit.
  6. Under no circumstances will my original shipping be refunded to me.

 

Please note we only offer store credit for orders that have been processed and shipped. To receive credit for your exchange, the item(s) must be in the same condition as when you received it. For more information, please email us at KraveKarnival.com.

Once your return is received, inspected, and processed you will receive an e-mail from the returns team to notify you of the approval or rejection of your refund (in store credit).

Complications with shipping:

We can only provide assistance with shipping issues if the chosen shipping method is either tracked or tracked and signed. Regrettably, we are unable to address concerns regarding orders shipped via first class without tracking. If you encounter any shipping problems, we recommend contacting your local postal service as a first step.

At Krave Karnival, we primarily utilize USPS as our carrier for both domestic and international shipments. Once a package is dispatched to the customer's provided address, it becomes the responsibility of the carrier.

Please note that Krave Karnival does not assume responsibility for packages that have been marked as delivered by the carrier. If you suspect that your item may be lost or stolen, we strongly advise choosing the tracked and signed option to ensure the receipt of your purchase. Refunds or credits will not be issued for packages confirmed as delivered by the carrier. However, if you have not received your package or believe it to be lost or stolen, please file a claim with the carrier. 

For missing mail issues, you can find assistance from USPS by visiting their website at https://www.usps.com/help/missing-mail.htm.

While Krave Karnival cannot be held accountable for lost or stolen items with confirmed delivery status, we are prepared to assist you in the claims process with the carrier. For further assistance, please contact us at KraveKarnival.com.

 

We understand that occasionally, issues may arise with package delivery, such as lost or missing packages. To address these situations, we have implemented the following refund policy:

 1. Refund Eligibility:

a. Refunds for missing packages will only be processed after a thorough investigation has been conducted to determine the status and whereabouts of the package.

b. Customers must promptly notify us of the missing package by contacting our customer support team within a reasonable timeframe. We recommend contacting us within 48-72 hours from the expected delivery date.

 2. Investigation Process:

a. Upon receiving a report of a missing package, our team will initiate an investigation with the respective shipping carrier.

b. The investigation process may involve contacting the carrier, reviewing tracking information, and assessing any relevant evidence to ascertain the status of the package.

c. The investigation may take up to 7-10 business days to allow for a comprehensive examination of the circumstances surrounding the missing package.

 3. Communication and Updates:

a. We will keep the customer informed throughout the investigation process, providing regular updates on the progress and any significant findings.

b. Customers are encouraged to maintain open communication with our customer support team, promptly responding to any requests for information or cooperation to expedite the investigation.

 4. Refund Resolution:

a. Once the investigation is complete, we will make a determination regarding the refund eligibility based on the findings.

b. If the investigation confirms that the package is indeed lost or undelivered, we will process the refund according to the customer's original payment method.

c. In the event that the investigation reveals that the package was misrouted, we will work with the customer to rectify the situation promptly, which may include reshipping the order or issuing a refund.

 5. Exceptions:

a. This refund policy applies specifically to missing packages that are under investigation.

b. For packages confirmed as delivered by the shipping carrier, we cannot provide refunds unless there are extenuating circumstances and at our sole discretion.

6. Contact Information: If you have any questions or need assistance regarding a missing package, please contact our customer support team at KraveKarnival.com.

CANCELLATION:

You may cancel your order for a refund prior to processing. For the best success in cancellation, please contact us within 10 hours of placing your order. We cannot guarantee successful cancellation past this processing period, and we cannot refund following shipment.

PLEASE NOTE: We are unable to cancel or make address changes to orders that have already been shipped.

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

By email: KraveKarnival.com

Send the product with its original packaging and the receipt or proof of purchase, to:

16015 Cairnway Drive

Box #: 842664

Houston, Tx 77284