Refund policy

REFUND & EXCHANGE POLICY

At Krave Karnival, we are committed to providing quality, affordable, carnival-tested stockings and a positive shopping experience. Please read our policies carefully before placing your order. By placing an order with Krave Karnival, you acknowledge and agree to the terms outlined below.

ORDER PROCESSING & SHIPPING

Orders are typically processed within 1–3 business days.

Krave Karnival ships Monday through Friday only. We do not ship on weekends or holidays.

Standard delivery times are estimated as follows:

  • East Coast: 3–5 business days
  • West Coast: 5–7 business days
  • Major sales/promotions: Please allow 7–10 business days for delivery due to increased order volume.

Delivery times are estimates and are not guaranteed. Once an order has been shipped and accepted by the carrier, delivery times are controlled by the shipping carrier and are outside of Krave Karnival's control.

Customers with P.O. Boxes may be subject to different shipping methods and delivery times.

RETURNS

Due to the nature of our products, all returns are subject to strict inspection requirements.

Eligible merchandise may be returned within 10 calendar days of the date the order was delivered.

To be eligible for a return:

  • The return request must be submitted within 10 calendar days of delivery.
  • The item must be completely unused.
  • The item must not have been tried on.
  • The item must not have been worn or washed.
  • The item must be free from stains, odors, makeup, deodorant, lotion, body oils, pet hair, or other signs of use.
  • The item must be in its original packaging and original condition.
  • All original paperwork, packaging, tags, and accessories must be included.
  • Proof of purchase/order information must be provided.
  • The item must be returned in a condition that allows it to be resold.

IMPORTANT: STOCKING HYGIENE POLICY

Because our stockings are worn directly against the body, we cannot accept stockings that have been worn, tried on, stretched over the leg, washed, damaged, or otherwise used.

If you need to determine whether a stocking shade matches your skin tone, DO NOT put your full leg inside the stocking.

Instead, use the top portion of the stocking near the waistband and stretch it over your knee to compare the color.

We can identify stockings that have been tried on. Please do not risk losing your eligibility for store credit by trying on an item.

SALE & PROMOTIONAL ITEMS

ALL SALE, CLEARANCE, DISCOUNTED, PROMOTIONAL, AND FINAL-SALE ITEMS ARE FINAL SALE.

These items are not eligible for return, exchange, refund, or store credit.

This includes items purchased during special promotions, flash sales, clearance sales, discount-code promotions, and other marked-down offers unless otherwise stated by Krave Karnival.

RETURN SHIPPING

The customer is responsible for all return shipping costs.

Krave Karnival does not provide prepaid return labels for customer-initiated returns.

We strongly recommend using a shipping service that provides tracking and proof of delivery. Krave Karnival is not responsible for merchandise that is lost or damaged while being returned to us.

Please contact Krave Karnival and receive return instructions before sending any merchandise back.

Unauthorized returns may be refused and may not qualify for store credit.

INELIGIBLE RETURNS

If a returned item does not meet the requirements listed in this policy, the return will be rejected.

If an item is returned in a non-returnable condition, no store credit will be issued.

Additionally, the item will not be returned to the customer.

Examples of items that may be rejected include:

  • Worn or tried-on stockings
  • Washed stockings
  • Damaged stockings
  • Stained or soiled stockings
  • Stockings with makeup, lotion, deodorant, body oils, or other residue
  • Items with odors
  • Items missing original packaging
  • Items missing required paperwork, tags, or accessories
  • Sale or promotional items
  • Items returned after the 10-day return period

EXCHANGES

If you would like to exchange an eligible item for a different size, shade, or style, please contact us before sending the item back.

The item must meet all return requirements and must be in the exact same condition in which it was received.

If an exchange is approved:

  1. The original item must be returned at the customer's expense.
  2. The item will be inspected upon arrival.
  3. The requested replacement will be processed after the return is approved and the replacement item is available.
  4. If the requested replacement is unavailable, Krave Karnival may issue store credit instead.

Exchanges are not available for sale, clearance, discounted, promotional, or final-sale items.

INCORRECT, DAMAGED, OR DEFECTIVE ITEMS

If you receive an item that is incorrect, damaged, defective, or different from what you ordered, please contact Krave Karnival within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Clear photos of the packaging, if applicable

Do not return the item until you have received instructions from Krave Karnival.

If the issue is determined to be an error on the part of Krave Karnival, we will work with you to determine the appropriate resolution, which may include a replacement or store credit.

ORDER CANCELLATIONS

Orders may only be canceled before the order has been processed or shipped.

For the best chance of cancellation, please contact us within 10 hours of placing your order.

Submitting a cancellation request does not guarantee that the order can be canceled. Orders may be processed quickly.

Once an order has been processed or shipped, we cannot guarantee cancellation and cannot issue a cancellation refund.

IMPORTANT:

We cannot cancel orders or make address changes after an order has been shipped.

Customers are responsible for ensuring that their shipping address is accurate and complete before submitting an order.

INCORRECT SHIPPING ADDRESS

Please carefully review your shipping address before completing your purchase.

If you provide an incorrect or incomplete address and the package is shipped, Krave Karnival is not responsible for the resulting delivery issue.

If the package is returned to Krave Karnival because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs before the package can be reshipped.

Address changes cannot be guaranteed after an order has been placed and cannot be made once the order has shipped.

RETURN REQUEST PROCESS

Before returning any merchandise, please contact Krave Karnival for return instructions.

When contacting us, please provide:

  • Your full name
  • Order number
  • Reason for the return or exchange
  • Item(s) you wish to return
  • Photos when requested

Once your return is received, it will be inspected to determine whether it meets the requirements of this policy.

You will receive an email notifying you whether your return has been approved or rejected.

If approved, your store credit will be issued after the return has been processed.

RETURN ADDRESS

After receiving return authorization and instructions from Krave Karnival, send your eligible return to:

Krave Karnival
16015 Cairnway Drive
Box #842664
Houston, TX 77284

Do not send returns to this address without first contacting Krave Karnival and receiving return instructions.

CONTACT US

If you have questions regarding returns, exchanges, cancellations, shipping issues, or your order, please contact Krave Karnival through our customer service contact information provided on our website.

Thank you for shopping with Krave Karnival — The Carnival Stockings Plug!